NBC Environment recognises its corporate responsibility to the environment. We acknowledge that our operations can have a direct and indirect environmental impact and as illustrated above, we aim to minimise that impact and operate in an environmentally responsible manner.
Although the standards established by national legislation will apply as a minimum, we will always strive to achieve best practice. NBC so far as is reasonably practicable do:
NBC’s Environmental Management System is assessed and approved to the ISO 14001 standard.
We support the Campaign for Responsible Rodenticide Use (CRRU) which aims to protect wildlife while promoting and providing effective rodent control through the responsible use of rodenticides.
We use a specific 3-step approach is used for Quality Management utilising our paperless technician’s app.
All clients have the opportunity to rate the service at point of visit end when signing the “job sheet”. Results are fed into our CRM live and any below set benchmark are flagged for attention by the service desk to follow up.
Offers a quick audit (spot check) on all technicians by team leaders but could be carried out by any line manager. Report emailed to service desk, technician, and team leader. Technician can therefore act upon recommendations instantly.
Client feedback programmes are used for all key accounts and the results of these surveys are formally logged, presented to the client at service reviews and any areas of improvement are managed through by the Account Manager.
A rolling program of site Quality Audits is operated by NBC operations managers to key account client sites to compliment the above.